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SHIPPING & RETURNS

SHIPPING POLICY

All orders are typically processed within 3 to 4 business days for ready-to-ship items and 7 to 9 business days for custom orders (excluding weekends and holidays). Please note that this does not include shipping time. Orders containing custom engraved leather patches may take up to 2 weeks. You will receive another notification with tracking details when your order has shipped. All orders being shipped will receive a tracking number. 

 

If you are worried about receiving your order in time, please consider our pick-up option which is free to all customers on all orders. 

LOCAL PICK-UP

Skip the shipping fees with free local pickup in Pickering, Ontario or Beeton, Ontario! During checkout, please select the local pickup option. You will receive an email notification when your order is ready along with instructions for pickup. 

RETURN & EXCHANGES

Due to the custom nature and personalization of our products, all items will be FINAL SALE. If you have received an item that is incorrect or damaged please email us at: thelakecollection.orders@gmail.com and we will be happy to assist you. 

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